Years
ago I read that with the difference between comparable products and services
diminishing, companies would begin to distinguish themselves based on good
customer service. That makes sense. So why hasn't it happened?
Instead
companies have chosen to outsource customer questions to other customers. Wow that's a great idea.
I've
been on the receiving end of those requests several times, and have never
responded. Because I don't work for
you!!! More here in this blog...
But I
have also been unable to get companies to answer even the simplest of questions
lately, e.g. what size is this item?
Needless to say, that company lost a sale.
Of
course I could become one of those people who order 10 pairs of shoes using
free shipping, and then sends back 9 out of the 10. At that point, they are used and the company
can no longer sell them at full price.
Or can they? I have been reading
some disturbing complaints online about customers receiving "new"
items that were clearly used. (Needless
to say I will never do business with that retailer.)
Which
gets me back to my original thought.
There is still a space out there for companies that treat their users
with respect. And those are the ones
that I choose to do business with.
Perhaps
we should start a list.
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