As a
former light user I have been following the Chipotle story closely. I loved their introductory ad and began
eating there after seeing it on the Grammy's.
But their second ad "Scarecrow" made me never want to eat
again.
Then
came the health scares. I haven't been
back since. But I am fascinated by the
fact that heavy users have not returned to the fold either. Clearly freebies didn't do the trick. Nor the video they brought out last summer,
which seemed to be completely tone deaf and more than a little confusing and
boring.
So now
they are going to start fresh with Venables Bell & Partners. (Coffee, 2017) Sounds like a good idea to me. But I think they have their work cut out for
them. My classes have wondered whether
it is even possible for a restaurant chain to carry fresh local sourced food,
and have suggested closing stores until they can get it right. Yikes.
Here's
the previous blog with all the links and a comment...
7/8/16
Does
Chipotle's new video make you want to eat there again?
After
a series of food contamination incidents that began last summer and extended
through this March, Chipotle's same store sales for 1st Q were down 30% and its
stock was down 35%.
In May
they started offering freebies after realizing that their heavy users weren't
coming back. Here's the blog I wrote
then...
I
haven't heard if it's working, but this week they released a new four minute
video that they are hoping will help.
Development of the video began 18 months ago, before the problems
started. It goes back to the brand's
initial positioning and message -- the superiority of Chipotle's fresh natural
ingredients over typical fast food. (Lukovitz, 2016)
If you
haven't seen it yet, you can check it out here...
I have
mixed feelings about Chipotle's past video efforts. I voted their introductory ad, which aired on
the 2012 Grammy's best ad of the year.
It's a great example of superior storytelling and since it persuaded
even me to give them a try, it's no surprise that sales increased by 23% in the
first half of that year.
Here's
the blog and video...
But, I
thought their Scarecrow video, released in 2013, was an epic fail since it
reminded me of Soylent Green and made me never want to eat again.
Here's
that blog and video (the link to the video still works) ...
So,
what do you think? Does the new video
work? Is it successfully conveying the
brand positioning? If you stopped eating
at Chipotle, will it make you want to start again? If not, what will?
Coffee, P. (2017, January
19) Chipotle Picks Venables Bell &
Partners, MullenLowe Mediahub To Help Turn Its Brand Around. adweek.com.
Retrieved January 19, 2017, from http://www.adweek.com/news/advertising-branding/chipotle-picks-venables-bell-partners-mullenlowe-mediahub-help-turn-its-brand-around-175645