Macy's
is partnering with IBM to use Watson to answer customer questions in the store. So the next time you visit you can just ask
your smart phone - where is the ladies restroom? And if you are in Miami, you can ask in
Spanish.
Meanwhile
Lowe's is experimenting with OSHbots that roam the store and North Face is
using the technology to generate a list of shopping suggestions based on customer
responses to a series of questions. (Mahoney, 2016)
So
what do you think? Are you ready for
more in-store technology? Will it
enhance your experience? Will you start
shopping in department stores again?
Will anyone else?
Mahoney,
S. (2016, July 20) Macy's, Watson
Offering AI In Stores. mediapost.com. Retrieved July 20, 2016, from
