My
home cordless answering machine broke last week. Yes, I know that wanting to replace it makes
me a dinosaur, but I work from home, and call quality on smart phones still
leaves much to be desired.
The
last time I bought one it was fairly simple.
I went to J&R, they had about a dozen to choose from, I picked one,
paid and walked out of the store with it.
End of story. Of course J&R
is no longer in business. So I looked
online and it appeared that Staples carries them. Lots of them.
At least 50 different kinds. (I
got tired of reloading at that point.)
So, I figured that I would head to a store and pick one up.
I
arrived at a huge store to find three people just waiting to help me, and no
other shoppers. When I told them what I
wanted, their response was "We can order it for you." What?
After some more questions they admitted that they had none in the store.
Since
I live in Manhattan, I thought I'd try a different store the next day. This one had about six models in a locked
case. When a person asked if they could
help me, I pointed to the simple one and asked if it had an answering
machine. He said "No," I
responded in kind and left the store.
Now, I
will need to go through all those options online and pick one. Something that will take me more time than
picking one up in a store did. And I
have found that I make more mistakes when I buy online which forces me to have
more do-overs, something I really hate.
So
what's the solution? Stores that only
display samples so that people can see them, feel them, touch them, and ask
questions about them. Once the selection
is made the customer orders online and the item is shipped directly to
them. In other words, if people are show
rooming, then make it work for you!
Blue
Nile and Bonobos are pioneering the new approach and proving that it
works. Macy's is giving it a try -- just
in the nick of time apparently, as they just announced flat earnings
projections for the year. (Kapner, 2015)
Staples
are you listening? I still need a new
answering machine.
Kapner,
S. (2015, August 12) Web Retailers Teach
In-Store Tricks. Wall Street Journal. pB1