A while back Home Depot expanded into New York City. Their motto at the time was "You Can Do It. We Can Help." But they quickly learned that New Yorkers' motto was "You Can Do It. We Can Pay." Home Depot didn't mind when they realized that New Yorkers are big spenders. They adjusted their services to take advantage of the opportunity and now include design and contractor services in their portfolio.
Gen Z and Millennials talk about climate change on social media more than Gen X and Boomers. 67% of Gen Z talked about the need for action on climate change 1-2 times in the past few weeks, as did 61% of Millennials. (Tyson, Kennedy & Funk, 2021)
Yet, Baby Boomers are the group most likely to recycle, with 57% finding no barriers to doing so, while 73% of Gen Z has plenty of excuses not to.
(Gilsenan, 2021)
Baby Boomers are also the generation most likely to have boycotted a company in the past 12 months. (Duffy, 2021)
How do you account for this disconnect between Gen Z's/Millennials words and actions?
Can we persuade Gen Z and Millennials to step up and take personal responsibility for the damage they do to the environment? If so, how?
Would applying Cialdini's persuasion techniques help? If so, which ones? And how would you use them?
Tyson, A., Kennedy, B. & Funk, C. (2021, May 26) Gen Z, Millennials Stand Out for Climate Change Activism, Social Media Engagement With Issue. pewresearch.org. Retrieved November 2, 2021 from https://www.pewresearch.org/science/2021/05/26/gen-z-millennials-stand-out-for-climate-change-activism-social-media-engagement-with-issue/
Gilsenan, K. (2021, February 23) Sustainability in 2021: business as usual isn't an option. gwi.com. Retrieved November 2, 2021, from https://blog.gwi.com/chart-of-the-week/sustainability-necessity-2021/
Duffy, B. (2021, October 22) The Bunk of Generational Talk. wsj.com Retrieved November 2, 2021, from https://www.wsj.com/articles/the-bunk-of-generational-talk-11634914564