Wednesday, December 15, 2021

I think Michael Che may be on to something.

 

As someone who studies consumer behavior for a living, I have spent the past year trying to understand what's really driving anti-vaxxers.

 

Research tells us that all decisions are emotional.  So when people mention vaccines being made too fast and side effects that are shared on their Facebook feeds they are simply looking for a rational excuse for an emotional reaction.

 

There's no doubt that fear is the underlying factor for anti-vaxxers, although that fear includes everything from fear of needles - which appears to be the case for 30% of Americans, to fear of side effects that rarely happen.

 

But in his "Shame The Devil" Netflix show Michael Che mentioned another possibility.  He offered up the opinion that the problem was that the vaccines were free; and hypothesized that if they were expensive then everyone would be lining up to get them.

 

It's an interesting idea.

 

We have discovered that as the saying goes - "There's no such thing as a free lunch." The item may be free, but not the shipping.  The discount may be real, but so are imploring emails that arrive daily after you use it.  So perhaps offering free vaccines sets off alarm bells among those already skeptical of the government.

 

On the other hand, research also tells us that we want what we can't have.  It's the principle of scarcity and the reason why every email pitch you get these days features a call to action like - "Hurry! Only three left in stock."

 

We can't go back in time and change what has already happened.  But it's worth thinking about as we move forward.  Covid is far from over.  And people will do what people do.

 

 

Wednesday, December 8, 2021

Does it make you want to buy something?

I was watching tv the other night when a commercial from Diet Coke aired. 

 

You can see it here...


https://www.youtube.com/watch?v=I4zp00kR-zk

 

When I saw it, I smiled.  But I am a Baby Boomer.  So what I think doesn't really matter since I am not the target for this ad.

 

The target for this ad is most likely Gen Z (currently ages 9-24).  So the only thing that matters is what they think of the commercial and whether it motivates them to buy Diet Coke.

 

As we have discussed in class, the different generations have a different sense of humor, so what a Baby Boomer finds funny a Gen Z might not.

 

So what do you think?  Would a Gen Z find this ad to be funny?  Would it motivate them to buy/drink diet coke?  Does it motivate you?

 

Wednesday, December 1, 2021

Back to in-store shopping?

 

Black Friday has come and gone and it would appear that many people headed back to stores to mark the occasion.  According to Mastercard SpendingPulse which tracks all types of payments including cash and credit cards, retail sales surged by 29.8% through mid-afternoon. 

The Mall of America said that shoppers were up from last year, but a bit shy of 2019 numbers.  (Arbel & D'Innocenzio, 2021)

Considering many people were frightened enough by outages and shipping issues to shop early this year  (61% according to the National Retail Federation), those numbers are very impressive.

The question of course is why  - when many people consider shopping online to be faster, cheaper and easier.

Some shoppers were looking for hard to find items that they had been unable to buy online.  While another said: "I'm tired of not going out."  (Nassauer, 2021)

There must be other reasons, mostly emotional as we have learned. 

So, why do you think shoppers are going back to brick and mortar stores this holiday season?  Have you?  Why or why not?

 

Arbel, T. & D'Innocenzio, A. (2021, November 26)  Retail sales surged this Black Friday, though the day's impact is diluted.  npr.org.  Retrieved November 30, 2021, from https://www.npr.org/2021/11/26/1059427267/retail-sales-surged-this-black-friday-though-the-days-impact-is-diluted

 

Nassauer, S. (2021, November 29) Black Friday Bought Shoppers Back to Stores.  wsj.com.  Retrieved November 30, 2021, from  https://www.wsj.com/articles/black-friday-brought-shoppers-back-to-stores-11638111602