Fool me once, shame on L'Oreal

 

L'Oreal has discontinued my favorite moisturizer.  This is what it looked like...

 

L'Oreal is entitled to discontinue products if they are no longer selling.  But of course I didn't know that the product had been discontinued when I tried to buy it. 

 

I googled L'Oreal Active Daily moisturizer and up came a product that looked the same but had a different name so I ordered it figuring it was just a packaging change.  Check it out...

 

Imagine my dismay when I realized it was not the same product.  What made the original product special was that it didn't sting my eyes.  A real rarity in the world of skin products.

 

But the new inferior substitute that I ordered stings my eyes and is much stickier than the original.

 

So the question is, why did L'Oreal package a different product to look just like the one they discontinued? 

 

I will need to find a new moisturizer.  And when I do, I will not consider any L'Oreal products. 

 

Because - fool me once shame on you L'Oreal.  Fool me twice, shame on me.

 

 

It's time to cancel Budget/Avis.

 

I've been a customer of Budget and Avis for over 30 years. 

 

While I haven't traveled for a few years due to Covid, I had no reason to believe that using Budget/Avis would be a problem when I booked some trips.  Unfortunately I was mistaken.

 

Before I even left, I had to deal with confusing "urgent" emails that created additional reservations when I had already pre-paid in full.  Umm.  You know that you can fix your algorithms to suppress those right?

 

Then we found out after we had a flat tire that you can buy all the insurance Budget/Avis offers and still come up short.  Why?  Because they don't offer RSN insurance.  I asked why they didn't offer RSN insurance and the company declined to answer.  I also asked if they realized that they were misleading customers into believing they were fully covered for emergencies when they weren't.  Again, Budget/Avis had no comment.

 

And last, but definitely not least, was the fact that after we waited two hours for a tow, we arrived at the pick-up location to discover that the desk agent had NO RECORD of the problem.  Hello.  What do you think that big square thing on your desk is for?  If you don't know how to use a computer, why not try the phone?

 

When I shared the name of the person who approved the replacement - which I was told - would resolve any issues I might have at the desk.  The agent said: "I don't know who that is.  He probably works in customer service.  Our customer service sucks!"

 

I couldn't agree more. 

 

But so does your email management, insurance coverage and internal communications. 

 

And that's why you have been canceled.